4 replies to this topic

[drtrmiller]

https://drive.google...iew?usp=sharing

This topic is intended to educate customers and potential customers on warranties, product recalls, and notices for byFormica products.

Product Warranties
 
To initiate a warranty replacement request, customers purchasing from any Amazon store may email [support at byformica.com] with your Amazon Order ID, current mailing address, and a description of the problem you're experiencing. You may also contact us here through the forum (private message, please), or by messaging our store on Facebook. We will reply within 1 business day. If you do not receive a reply, then it is likely we did not receive your message. In this case, please try contacting us a different way.

For customers purchasing from Gamergate.com.au, please contact Gamergate for a replacement.

Galileo Liquid Feeders:

All byFormica liquid feeders are warranted for a period of 1 year from the date of purchase. If the feeder breaks or otherwise fails during that time, the customer is entitled to a replacement either at no cost, or at our option, for the cost of shipping.

Sunburst Ant Nectar:

For bottles sold on or after Feb 1, 2018: Bottles of Sunburst Ant Nectar are warranted to be free from mold or other adverse microbial growth until the printed "Best By" date on the bottle, or 9 months after the date of sale, whichever comes first. If mold or other organisms visibly grow in the bottle during that time, the customer is entitled to a replacement either at no cost, or at our option, for the cost of shipping.

 

For bottles sold before Feb 1, 2018: Warranted until the printed "Best By" date on the bottle, or 9 months after the date of sale, whichever comes later.

Fluon:

Bottles of Fluon PTFE are warranted to be free from defects for a period of 1 year from the date of purchase. The customer is entitled to a replacement either at no cost, or at our option, for the cost of shipping.

Product Notices
 
February, 2018 Update:
 

A critical ingredient in Sunburst Ant Nectar can change composition when exposed to CO₂ in air.  The effect of this gradual change includes a greater susceptibility to mold and bacterial growth, and reduced phagostimulant activity, both occurring about 6 to 9 months after opening, depending on product usage. To mitigate deterioration and ensure product quality, always keep bottles of Sunburst tightly capped when not in use. Cooler storage temperatures may also extend product life.

 

As a result, we are changing the product warranty.  For bottles purchased on or after Feb. 1, 2018, the warranty for Sunburst Ant Nectar now reads: "Warranted until the printed "Best By" date on the bottle, or 9 months after the date of sale, whichever comes first."

 

For bottles purchased before Feb. 1, 2018, the warranty is as follows: "Warranted until the printed "Best By" date on the bottle, or 9 months after the date of sale, whichever comes later."

 

View Old Issue:

Spoiler

May 1, 2017 - Galileo Liquid Feeders:
 
 Affected Marketplaces: Amazon.com, Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es, Amazon.it, Gamergate.com.au
(Notice Expires March 15, 2019)
 
byFormica staff discovered an abnormality affecting some 1 & 4 ml Galileo liquid feeders. Unusual size variations in the glass vials resulted in a small number of products with a suboptimal, too-tight fit. This may affect feeders manufactured and sold after March 15, 2017, including products still available for sale. To remedy the problem, we have altered the bases for a looser fit.

Due to the low severity and incidence of the issue, we are forgoing a recall and instead urging affected customers to contact us for a free warranty replacement. Additionally, byFormica will extend the warranty for Galileo 1 & 4 ml feeders sold between March 15 and September 15 of 2017 for an additional 6 months, for a total of 18 months of warranty replacement service.

To initiate a warranty replacement request, customers purchasing from any Amazon store may email [support at byformica.com] with your Amazon Order ID, current mailing address, and a description of the problem you're experiencing. You may also contact us here through the forum (private message, please), or by messaging our store on Facebook. We will reply within 1 business day. If you do not receive a reply, then it is likely we did not receive your message. In this case, please try contacting us a different way.

For customers purchasing from Gamergate.com.au, please contact Gamergate for a replacement.

 
Product Recalls
 
December 3, 2019

 

Important Voluntary Recall for Sunburst Ant Nectar:

 

 

byFormica is initiating a voluntary recall of Sunburst Ant Nectar due to a cosmetic issue affecting product color, caused by a change to the ingredients.  The following product(s) with a BEST BY date of 07/30/2021 are affected:

• Sunburst Ant Nectar, Original Formula, 120 mL Bottle

The "annatto color" ingredient in these products can fade when the product is stored at temperatures exceeding 10 degrees celsius (50 F).  To the best of our knowledge, this is only a cosmetic non-conformity, and the affected products remain safe to use.

 

Nevertheless, we are issuing this voluntary recall to allow any affected customers to receive a replacement product if requested by or before July 30, 2021.

 

To request a replacement, please contact us by email at claims@byformica.com, or send us a message on Formiculture, Discord, or Facebook with the following:

• Place of Purchase (AKD, Amazon, etc.)
• Date of Purchase
• Order Number(s)

Edited by drtrmiller, December 5 2019 - 7:44 AM.

[sgheaton]

This is simply a reminder to me that I need to send you a PM  like some have told me to. 

[drtrmiller]

Product Update:

 

 

The byFormica Galileo liquid feeders have been modified to resolve issues we reported previously back in May, 2017.  The rollout has been taking place over the past few weeks, and inventory stocked worldwide now consists of the latest model.

 

I'll still be honoring an 18-month warranty on 1 ml & 4 ml liquid feeders purchased from March 15 to September 15 of 2017, as opposed to the standard 12-month warranty.  Contact byFormica if your feeders break or do not fit the way they should.

 

Here is a list of changes:

• There are now ridges along the side to differentiate the new product from previous models.
• The bottoms of the bases are slightly thicker, for added durability.
• The new feeders fit more loosely with the glass reservoirs, so they are easier to screw on and off compared to previous models.
• The drinking ports in the new feeders are over 30% larger, making it easier to observe the ants as they drink, and allowing for slightly larger ants to fit their heads inside to drink the liquid.
• There are now 14 holes, where the old version had 16.

Find byFormica liquid feeders on Amazon and Gamergate.com.au in the links in the signature, below.

Edited by drtrmiller, July 21 2017 - 8:13 AM.

[drtrmiller]

Important update for Sunburst Ant Nectar:

 

 

A critical ingredient in Sunburst can change composition when exposed to CO₂ in air.  The effect of this gradual change includes a greater susceptibility to mold and bacterial growth, and reduced phagostimulant activity, both occurring about 6 to 9 months after opening, depending on product usage. To mitigate deterioration and ensure product quality, always keep bottles of Sunburst tightly capped when not in use. Cooler storage temperatures may also extend product life.

 

As a result, we are changing the product warranty.  For bottles purchased on or after Feb. 1, 2018, the warranty for Sunburst Ant Nectar now reads: "Warranted until the printed "Best By" date on the bottle, or 9 months after the date of sale, whichever comes first."

 

For bottles purchased before Feb. 1, 2018, the warranty is as follows: "Warranted until the printed "Best By" date on the bottle, or 9 months after the date of sale, whichever comes later."

Edited by drtrmiller, January 31 2018 - 9:57 PM.

[drtrmiller]

Important Voluntary Recall for Sunburst Ant Nectar:

 

 

byFormica is initiating a voluntary recall of Sunburst Ant Nectar due to a cosmetic issue affecting product color, caused by a change to the ingredients.  The following product(s) with a BEST BY date of 07/30/2021 are affected:

• Sunburst Ant Nectar, Original Formula, 120 mL Bottle

The "annatto color" ingredient in these products can fade when the product is stored at temperatures exceeding 10 degrees celsius (50 F).  To the best of our knowledge, this is only a cosmetic non-conformity, and the affected products remain safe to use.

 

Nevertheless, we are issuing this voluntary recall to allow any affected customers to receive a replacement product if requested by or before July 30, 2021.

 

To request a replacement, please contact us by email at claims@byformica.com, or send us a message on Formiculture, Discord, or Facebook with the following:

• Place of Purchase (AKD, Amazon, etc.)
• Date of Purchase
• Order Number(s)

Edited by drtrmiller, December 5 2019 - 7:44 AM.