Hi
Being able to see the photos perfectly allows to understand the issue;
The nano station: the issue is due to a delamination issue of the printed lines of plastic, due to filament shortages during the pandemic we had to use a different brand of filament then we would normally use. It seems you got one of the first few units produced and such used this plastic that is not as strong. Also the part has been updated since July of 2021 to have a thicker wall to be able to withstand more aggressive handling, fortunately no one else has ever reported other occurrences such as yours.
In regards to the glass, it looks as though it may have broke due to a sudden snapping of magnets.Usually glass brakes when it receives a hard impact and this can indeed happen due to the magnets pulling on each other, we recommend to slide the glass in place. This is my assumption looking at the photo but if it's incorrect I would love to discuss it further with you as this always helps us improve our products. This formicarium along with the mini honeycell does use thinner glass than our other formicariums which would result in needing a little more care when handling.
We can send you a new nano feeding station and a replacement apartment. Message us to confirm your shipping address.