64 replies to this topic

[Antkeeper01]

Can people please just lock this thread?

[UrbanOrganisms]

People are having a civil discussion on the topic of the thread, what reason is there to lock it?

[attagarrett]

You’re right it did waste my time.
I didn’t follow up with an email because you already received one regarding the refund no point to send another.
As for more 15% argument, I’m charged a 3.5% PayPal fee, and then another Shopify fee and then of course my time. I’m busy and having to deal with this just wastes time. I’m pretty sure people don’t walk into a grocery store, checkout and then get into their car, just to go back and return their items. Sorry it took me a few days to respond, you got your money back.

If you don’t like the 15% rule then don’t purchase from me, or do your research prior to purchasing so you don’t have to request an order cancellation. Anyways thank you for your business!

[attagarrett]

Can people please just lock this thread?

I really just don’t like this response, can you please elaborate?

[hurley0808]

Mixed feelings about AE. I made several purchases from the store and have been pleased by the items that have arrived. However, the first shipment required two emails to be provided a tracking number and this was over the course of 2-3 weeks. Subsequent purchases also required sending emails before the item was shipped out and quite a bit of turn around before I would receive a tracking number. I'm fairly new to the hobby but I have ordered from most if not all of the US dealers at that point and AE was the only one where I had to implement some process on my end just to see my order fulfilled. I take that back, I had to apply for a permit on my own with Tar heel which took forever but I get it. Every store is run on their own terms and by purchasing I am binding myself to those terms. Plus he's mentioned being the sole operator of his business and that's respectable.

 

I want to say I ordered 3-4 starters and one large colony from AW (2-3 transactions) but I was surprised to see the next time I tried to place an order that my locality was no longer being served by AE. No changes to the declarations of where ants could be shipped, just when it came time to checkout it would not allow me to complete due to my address. Seems like a shadowban or something since permitting rules doesn't seem to have changed. If this is the case then, AE has good inventory sure but is highly questionable in practice. I feel like I got slapped in the face after deciding to compromise on my relatively basic expectations for online transactions. So 5/10 -- you'll be okay ordering from this seller if you don't mind substantially longer turn-around but he seems like he's kind of a jerk that probably could gain something by hiring help.