64 replies to this topic

[ZTYguy]

You seem to know much more than all of us. I'm surprised you needed a disclaimer.

You should make him a mod here. We can learn a bunch from him. Lol
But could a mod delete some of the posts to clear this up.

[NicholasP]

You don't take returns after the queen arrives alive youre gonna refund someone 2 months later after their queen is still alive and not founding? You don't know if the queen is fertilized that brood could be drones, yes experienced keepers know not to buy queens without workers, and we can found them generally, but some of your customers are getting into the hobby. Takes 2 months and you make more money. At least put a disclaimer that these queens may not be fertilized and may not found, that it's a risk buying queens without workers.

Why don't you tell us how many colonies you've kept so far? You seem to know a lot of things that you think some of the most experienced ant keepers don't know.

Edited by NicholasP, April 29 2022 - 7:28 AM.

[ANTdrew]

I’m feeling like locking this thread.

[nurbs]

I’m feeling like locking this thread.

 

There's way too much nonsense in this hobby. I tire of it.

[ANTdrew]

Done.

[RoseM]

I ordered 2 sansabeanus queens from antsemporium as well as some of the little feeders, while there was a delay in the shipping they were excellent about why there was a delay (was out of their control!), replied to my messaged quickly and were totally willing to work with me to make sure I could be home when they were delivered. The queens arrived quickly and were well packaged, I have had both now for about 5 days and they are doing very well! I look forward to ordering again in the future

[That_one_ant_guy]

3/10
I had recently bought a Myrmecocystus mimicus queen on July 14 for $90 and about 13 hours later Emailed them if we would be able to get refund it was Friday (a business day) and no reply, Monday-wendsday no reply. Today me and my dad were about to contact PayPal for a refund, but then AE refunded, but only $75.
Me and my dad concluding that the only logical reason was because we wasted their time, like what the heck? At most the queen was ready to go in the box. You really need $15 to take it out of the box???

[aznphenom]

I am assuming it has been shipped so he's keeping the shipping cost.

[That_one_ant_guy]

No he didn't ship, the queen was 50 and the shipping was 40

[TacticalHandleGaming]

3/10
I had recently bought a Myrmecocystus mimicus queen on July 14 for $90 and about 13 hours later Emailed them if we would be able to get refund it was Friday (a business day) and no reply, Monday-wendsday no reply. Today me and my dad were about to contact PayPal for a refund, but then AE refunded, but only $75.IMG_20220721_110416.jpg
Me and my dad concluding that the only logical reason was because we wasted their time, like what the heck? At most the queen was ready to go in the box. You really need $15 to take it out of the box???

 

It's standard for most webstores to charge a 10-15% restocking fee when you cancel an order. I don't know what their policy is, but it seems more than fair. 

[That_one_ant_guy]

But there was nothing shipped, meaning nothing to restock

[TacticalHandleGaming]

But there was nothing shipped, meaning nothing to restock

 

Do you know for a fact they hadn't already packaged your queen for shipment? Again, you chose to cancel, and depending on their terms they can charge a restocking fee. On their disclaimers & permits page it states the following. "All sales final. If you request an Order cancellation a 15% restocking fee will be charged on the total value of the order."

[That_one_ant_guy]

Look at it this way, even if we canceled it with like 60 seconds he would've still charged %15, yea sure he has the legal right to do it, but it's not very moral and there's no reason to do it.

[TacticalHandleGaming]

Considering most of that is likely just to cover the fees paypal charged him as a business for your transaction. It's more than fair, he has a disclaimer stating the fee reasoning. As someone that ran a business, I understand why he does such. It's annoying and it costs the business money every time a customer does something like this. 

[B_rad0806]

Jit still complaining after he got his refund

[TennesseeAnts]

You said it in your original comment;

You wasted their time. I don't know about you, but I'd say time is pretty costly. While you canceled that order he could have been selling that colony to someone else that would've went through with it.

[That_one_ant_guy]

You said it in your original comment;

You wasted their time. I don't know about you, but I'd say time is pretty costly. While you canceled that order he could have been selling that colony to someone else that would've went through with it.

may I also remind you that he never even answered the emails we sent him, and only til yesterday did he finally cancel, meaning that if someone else were to order they would still be able to get it because .1 it was cancelled during the weekend, he ships during the week, and .2 I'm assuming he only saw it Thursday, therfore he would be able to see our order, cancel and give it to the next person
Edit: either that or he purposely ignored our emails

Edited by That_one_ant_guy, July 22 2022 - 1:35 PM.

[SleepyAsianAnter]

It doesn't matter what you ask him or what you post here, his rules are his rules. And his rules say there's a 15% fee for order cancellations. It'd be unfair to his other customers who were charged if he were to waive your fee, and you personally know nothing about how much inconvenience this may have caused him. I'd advise against making random assumptions since it's clear they're being made in bad faith.

[dspdrew]

People have no idea how much of seller's time is wasted by stuff like that. It really starts to add up.

[FinWins]

But there was nothing shipped, meaning nothing to restock

So my family runs a small business and whenever someone cancels an order it means that they have to send a bunch of time on the computer finding the person’s order, restocking the product and refunding the person’s money. So that is why when someone cancels some businesses charge a restocking fee because if they didn’t they would be practically working for free.

Edited by FinWins, July 23 2022 - 9:15 AM.